Transportation

Travel agencies, Tour Providers, Airlines, Public Transit Systems, Vehicle Rental Agencies, Railroads and Cruise Lines often use business intelligence and mystery shopping data to understand how they can improve and/or change customer experience and current systems.

TrendSource programs include program development, on-going program management, custom web reporting, specialized graphical reports and trending data. In-depth data interpretation and analysis is also available.

Research projects and “mystery shopping programs” can consist of:

• Recognition & Reward
• Performance Benchmarking
• Merchandising Materials and Product Positioning
• Compliance / Verification Audits
• Digital Photos
• General Data Collection (customer service, sales efforts, etc.)
• Speed of Service Surveys
• Service and/or Product Quality Measurements
• Phone Evaluations
• Other Customized Measurements