Healthcare

TrendSource Healthcare Services are lead by a team of nationally recognized experts. Our vast experience ensures our healthcare clients receive the highest quality service. We provide custom solutions that deliver relevant, actionable and reliable data to continually monitor and improve the healthcare industry.

Examine Your Practice® provides Healthcare Mystery Shopping services to recognize service opportunities and highlight training needs. Patient and client perceptions are targeted and analyzed to increase patient retention rates, treatment acceptance and referrals. We conduct Medical Mystery Shopping utilizing best practices; patient safety and ethical use of data are a top priority.

The TrendSource healthcare team has a unique commitment to integrity and quality while exceeding our clients' expectations. It is our conviction that quality starts with having the right people who adhere to stringent quality standards (ISO Certified), and are supported by innovative technology. Our performance driven team follows the motto of "We do what we say and deliver it when we say we will". All of our Healthcare Services are backed by a 100% performance and quality assurance guarantee.

Industries We Service

Health Insurance
Managed Care
Individual & Group Practitioners
Hospitals
Nursing Homes & Assisted Living Communities
Practice Management Consultants
Medical Marketing & Advertising
Healthcare Manufacturers
Healthcare Retail Outlets

Services We Offer

Compliance Audits

Monitor Government Mandate Policy and Procedure, Onsite Inspections, Sales Associate Compliance and Skills, Telephone Programs. Learn more about our proven turnkey compliance solutions.

Examine Your Practice® Healthcare Mystery Shopping

Complete New Patient Experience Visits, Walk-in Observations, Telephone Skills Evaluations, Patient Interviews, Web Site Evaluations. Read about ethical and compliant healthcare observation services.

Nursing Home and Assisted Living Community Assessments

Family Member Insight, Evaluate Staff Interpersonal Skills, Compliance and Knowledge, Facility Ambiance. Read about the benefits of improving resident satisfaction, enhancing facility marketing, and driving results with customer insight.

Health & Beauty Mystery Shopping

Customer Insight, Merchandising, Price Audits, Staff Sales Skills Evaluations, Store Ambiance, Competitive Shops. Read about creating customer loyalty and driving positive ROI results.

Custom Phone Skills Evaluations

Telephone Mystery Shopping, Patient/Client First Impressions, Ongoing Monitoring of Interpersonal Skills, Script Compliance, Ease of Scheduling. Read about cost effective solutions that provide customer experience insight and improve satisfaction scores.