Consumer Goods And Services

Consumer Services segments such as Financial Services, Self-Storage, Automotive Repair, Copy & Printing, Theaters, Bowling, Entertainment and Theme Parks use intelligence gathering ( and mystery shopping) to provide an objective view of customer experience, operational performance, and competitive positioning.

All TrendSource programs include program development, on-going program management and custom web reporting with specialized graphical reports and trending data. In-depth data interpretation and analysis is also available.

Consumer service programs might include:

• Recognition & Reward (revealed & unrevealed)
• Mystery Caller Phone Programs (recorded or unrecorded)
• Merchandising and Product Positioning
• Digital photos
• Compliance / Verification Audits
• Price Comparison
• Obtaining Service/Product Estimates
• Inventory Measurement
• Competitive Analysis & Comparison
• General Data Collection (customer service, sales efforts, etc.)
• Surveys
• Speed of Service
• Service Quality Measurements