Consumer Goods And Services

Consumer Services segments such as Financial Services, Self-Storage, Automotive Repair, Copy & Printing, Theaters, Bowling, Entertainment and Theme Parks use intelligence gathering ( and mystery shopping) to provide an objective view of customer experience, operational performance, and competitive positioning.

All TrendSource programs include program development, on-going program management and custom web reporting with specialized graphical reports and trending data. In-depth data interpretation and analysis is also available.

Consumer service programs might include:

Recognition & Reward (revealed & unrevealed)
Mystery Caller Phone Programs (recorded or unrecorded)
Merchandising and Product Positioning
Digital photos
Compliance / Verification Audits
Price Comparison
Obtaining Service/Product Estimates
Inventory Measurement
Competitive Analysis & Comparison
General Data Collection (customer service, sales efforts, etc.)
Surveys
Speed of Service
Service Quality Measurements